Frequently Asked Questions
We understand that planning an event comes with many questions, and we’re here to make the process seamless. Below you’ll find answers to the most common inquiries about our collections, booking process, delivery, and care. If you need additional guidance, our team is always happy to assist.
Q: Are all orders charged a deposit?
A: All rental orders are charged a refundable deposit that is equal to 25% of your total order cost, before tax. This will be a temporary hold on your credit card and will be released once all items are returned undamaged. Should products break, you will be charged the replacement cost of the item(s).
Q: What if I want a specific brand or pattern but the quantity I need is not available for my selected dates?
A: Please email us at info@shop-fitzgeralds.com. We are more than happy to work with you to make sure you get what you need. Please just allow sufficient notice prior to your event as lead times differ.
Q: How do I clean the products?
A: All we ask is that you gently rinse and wipe down all items and return to their original packaging. We will properly clean the items once they are returned.
Q: Does Fitzgerald’s set up or do I?
A: We currently do not offer setup or take down services. However, we do partner with local event planners who offer these services should you want to add them.
Q: How does pickup and delivery work?
A: For in store pickup, please come directly to the store and our team will load it in your car. For delivery, please select your desired dropoff time and location.
Q: Are in person consultations available?
A: Yes! We are available for one-on-one consultations to bring your vision to life. Please reach out to us at info@shop-fitzgeralds.com to schedule an appointment with our team.
Q: Is there a cancellation period?
A: Yes, we ask that you provide us with 72 hour notice of cancellation. If less than 72 hours, you will be charged 50% of your total order cost.
